At Liana Camps, we are committed to your satisfaction. If there is an issue with your order, please review the following return and refund guidelines:
1. Eligibility for Returns
Returns are accepted within 1–3 days of receiving your order. To be eligible, the item must be unused, in its original condition, and with all packaging intact.
2. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at [email protected] within 1–3 days of delivery. Include your order details and clear photos of the item received. Our team will guide you through the next steps.
3. Return Process
Once your return request is approved, you will be informed of the return procedure. The item must be returned in original condition. After inspection and approval, a refund will be arranged via the original delivery method.
4. Refunds
Refunds are issued only for items that meet our return conditions. Once the returned item is received and inspected, we will notify you of the approval status. If approved, the refund will be processed in cash at the time of collection or as directed in the return process.
5. Non-Returnable Items
Used items, items without original packaging, or items returned after 3 days of delivery will not be accepted.
6. Contact Us
If you have questions regarding a return or refund, please reach out to:
Email: [email protected]